Nepart Gems & Jewel Collection

Exchange or Returns Policy


Exchange or Returns Policy :
In Simple : Exchange or Returns are allowed, for 30 days, for exchanges, no charge, for returns 15% restocking fee.

In Detail :
30 day Exchanges or Returns :
Customers may return or exchange any product, they purchase from our website, within 30 days from the day they receive the product, that is the day that they sign for the product and receive it.

Please note: Due to health related concerns, nose pins and nose rings, are the only items, which cannot be exchanged or returned once purchased.

The procedure for Returns and the procedure for Exchanges is not the same so please follow the guidelines, accordingly as given below.

Exchanges :
Terms for Exchange Policy :
  • Customer may exchange any item, purchased from our web site within 30days, from the day they sign for package, to receive it.
  • We offer an even exchange policy. We do not charge any extra fees, for an exchange
  • If the amount of exchange is more, than your original purchase amount, we will charge it to the original mode of payment, in which case, we will call you for approval, except in cases, where you have already given it to us in a note or by calling us.If the amount of exchange is less and you have a credit, we will issue the credit to your original mode of payment.
  • After the deduction of the charges like, bank transfer service fees, wages and (Jolti) loss at the time of production of jewelry.

Procedure for Exchange :
  • Write a note, with your name and phone number and if possible enclose your original invoice or a copy, stating that you need to exchange the items, also mention the details of the items you wish to get in exchange. Or optionally if you wish, submit your request for exchange Online, print two copies, keep one for your records and enclose the other in the package, with the package you send us for exchange. You may access the Online Exchange form here.
  • Package all items, with care, so the items are secure, and do not get damaged during transit, enclose your note or the Online form requesting the Exchange.
  • You do not have to call us for exchanging any items, just ship the package, back to us via any shipper you prefer or the United states Postal service, please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.

Address it to : Nep Art Gems & Jewel Collection, Golkopakha, Kathmandu, Nepal. Tel =977 1 4385792

Please mention "Afternoon delivery on the package"

Returns :
Terms for Returns Policy :
  • If you wish to return your purchase for a refund, you may do so, within the specified 30 days of receiving your purchase
  • we will deduct a 15% restocking fee and issue a refund to your original mode of payment.
  • Product has to be in the same condition, as it was when shipped to you. Please do not wear, misuse or damage the products.
  • Refunds are processed the same or next business day, we receive the returns.
  • An email notice for credit issued is sent to the email address on file when the credit is processed.
  • Please note the banks may take 3 to 5 business days to show on your account, from the day we issue credit to your account.

Procedure for Returns :
  • Write a note, with your name and phone number and if possible enclose your original invoice or a copy, stating that you agree to the deduction of the restocking fee of 15% and wish to return the product.
  • You may also submit the Returns form Online, and print two copies, keep one for your records and enclose the other in the package you return. You may access the Online returns form here
  • Package all items, with care, so the items are secure, and do not get damaged during transit, enclose your note or the Online form requesting the Returns.
  • You do not have to call us for returning any items, just ship the package, back to us via any shipper you prefer or the United states Postal service, please insure the package and keep the tracking number and relevant details, in the rare case that the package is lost or misplaced.
  • Address it to: Nep Art Gems & Jewel Collection, Golkopakha, Kathmandu, Nepal. Tel =977 1 4385792
  • Please mention "Afternoon delivery on the package"

Return Policy : Returns and Exchanges must be requested within 7 days of receiving your order.

It is the buyer’s responsibility to inspect all products once they are received.  If you are unsatisfied for any reason,



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